Industrial IoT solutions and IoT platforms
Few factors in software development are as important as the user experience. Yet it is often neglected, especially when it comes to complex business applications. But how successful can an enterprise solution be if the digital tools do not support your employees properly?
For us, the perfect user experience in enterprise solutions is crucial to their success. The criteria for enterprise UX are very different from those for consumer UX - which is why we work differently to a typical design agency.
You increase the security of your investment by avoiding false trends
User research gives you an objective basis for decision making
Cost-effectively validate and confirm hypotheses
You increase the productivity of your solution
Increased user acceptance
You reduce future training and support costs through intuitive operation
User experience design doesn't just start with interface design. Our UX design team is involved in the development process as early as the requirements engineering phase, and sees it through to the end. Our UX designers take on a variety of roles and disciplines.
In addition to the functional and technical requirements for the future product, our requirements engineering workshops also identify the needs of the users. Using design thinking methods, we'll look at who the future users are, what their reality is like and what processes they represent. To do this, we first identify personas, which provide information about, for example
At the same time, we look at the problems users currently face and their requirements. Once these questions have been answered, screen flows are used to sketch out the most important dialogues, reflecting an initial idea of the future product.
In user research, we validate whether the requirements, processes and personas defined in requirements engineering actually correspond to reality. We use interviews, workshops and site visits to gain a better understanding of users' day-to-day work, problems and needs.
Using creative methods, we work together to brainstorm problems and solutions and develop the first wireframes. But user research is not a closed process. We iteratively check whether the solutions we have developed work and where there is potential for optimisation.
In interaction design, we study how users interact with the system. To do this, we create lo-fi clickdummies from the wireframes that have already been developed. We put them in front of the users and give them different tasks. Such usability tests allow us to analyse and learn from the interaction behaviour of users. We use qualitative methods such as interviews and live monitoring and evaluate quantitative parameters such as heat maps and user flows.
We believe that software can only be the right solution if users are involved in the development process. Ideally as early as possible. This means that we need permanent access to the users - and the users must have enough freedom to work with us.